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Empowering Exceptional People

Over 40 years ago, a few dedicated families sat down at a kitchen table with a deep and pressing need to find reliable, quality support for their children with developmental disabilities. Today Exceptional Family Resources still has a strong family focus – it’s in our name, it’s who we are, and it’s what we do. We partner with individuals with disabilities and their families to guide them through the difficult world of disability services. We’re here to help understand the changes that are always coming – from new rules and regulations to bigger, system-wide changes. We are in it with you.

Stay Informed: A Letter Regarding Potential Changes in the OPWDD Service System

EFR greatly values the people we serve and their families. It is imperative to consistently advocate for the finest quality of services possible for those supported within our community. It is essential to stay informed and be sure our voices are heard. We invite you to read the letter below regarding Managed Care system and your services. Keep track of the process through OPWDD at Managed Care Assessment | Office for People with Developmental Disabilities (

EFR participants and families please take a moment to read the following from OPWDD regarding upcoming discussions on Managed Care Services. Should you wish to participate in one of several online Town Hall Meetings or to learn more about the Managed Care Assessment please click the link provided at the end of the statement below.

Using funds available through the American Rescue Plan Act, OPWDD has contracted with Guidehouse, Inc. to conduct a comprehensive review of the use of managed care payment systems and how managed care might support the agency in achieving its strategic priorities. The study, which began in 2022, will evaluate if managed care or a different payment model can help OPWDD services better meet people’s needs.

To inform its study and understand the needs and challenges facing New Yorkers with developmental disabilities and their families, Guidehouse is holding virtual Town Hall-style discussions and inviting everyone with an interest in OPWDD supports and services to provide input. In the weeks ahead, Guidehouse will also conduct an online feedback survey. Both the Town Hall discussions and the survey will help OPWDD understand the service access and service coordination challenges facing people today as well as what they like about the services they receive to help determine how a managed care system would support access and quality of services.

No decisions have been made to make any changes to how OPWDD services are currently paid. This study is meant to help inform the decision-making process, but no final decisions will be made without further discussion and planning with the people who get services, their families, and service providers.    

For more information visit:


We’re launching our EFR Showcase with photos and stories from the great talents in our organization. If you have a photo and a story about someone’s talent, please send it to Melissa Elsbree at Learn more about our talented people here.

Recognizing Our DSPs


At EFR, you have the power. You have choice, flexibility, and control over who you work with, when your services happen, what you do, and where. You tell us how best to support you, we make it happen. We empower exceptional people.

Read More about Services


Elijah joined us for the first time for fun and games at Get Air.


Ian takes care of all of the paper shredding at EFR with humor and a high five if you need one!

Ashley & Anna

Ashley and Anna became fast friends during Project Explore.

Scott & Bob

Scott and his DSP Bob have been together for many years and enjoy attending sporting events, including a trip to see the Yankees by bus.


Nick frequently performs in stage shows through Front Row Players. He has played a number of larger roles such as the Cowardly Lion in The Wizard of Oz and also starred as Shrek in Shrek: The Musical. Nick enjoys entertaining others with his uncanny impersonations and memorable movie quotes. He has an interest in becoming a voice actor in the future.

Robin & Susan

Robin and Susan have been together through our Friends Connection group for over 20 years and have shared many adventures and travels, including a trip to Ireland.


Alex has served as the MC for many events, including our Annual Picnic and heated EFR Jeopardy Games!

Meg & Addie

Adison was a big fan of Project Explore Dance Parties.


Rachel took on all of the high ropes elements at Orenda Springs-Fearless!

Addie and DSP Rachel

Addie and Rachel had a blast sampling all of the rides at Sea Breeze!

Marriela & Amaya

Marriela and Amaya love hanging out together each summer at Project Explore.

Delvin And Abby

Delvin works with his DSP Abby on his dream of becoming a successful author like Stephen King or Tyler Perry.   See Delvin tell his story here.

Heather and Ashley

Ashley really enjoys her time with Heather. Whether they are shopping at the mall to get away from the rain or enjoying the sunshine at the zoo, they both always have smiles on their faces.

Lanaya and Gabby

Lanaya is such a joy to be around. She is always smiling and happy to be working when she is with Gavi. She always encourages Gavi to complete her workout and praises her for doing so well. When they are not working on her exercise goals, they enjoy spending time out in the community.

Nat and Patty

Nat and Patty have been together since 2017. Nat and Patty have formed a close bond and spend about 30 hours a week together. They enjoy indoor swimming, bowling, bingo, shopping, visiting celebrations for crafts with EFR, and meal planning. Nat enjoys finding new meals to make with the confidence she feels with her DSP at her side. They enjoy planning meals for the whole week!

Cleo and Claire

Cleo is a Syracuse University graduate who has been a volunteer and fundraiser for The Relay for Life team.  His connection to Relay for Life is personal as he lost his mom when he was only 8 years old to breast cancer.  But with the help of Claire, Cleo graduated and hopes to use his degree in Sports Management to become a social media director for a college sports team.  Cleo tells his story here.

Hear Our Stories

Meet a few of the exceptional people of EFR. Select a photo to read our stories.

Work With Us

Exceptional Family Resources is a great place to work! We offer flexible hours and hourly wages, FT, or PT, including Direct Support Professionals (DSPs), Employment Staff, Supervisors, Coordinators, Fiscal Intermediaries, Support Brokers, and more.
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